Industrial Projects
I have interned with two organisations. I've interned at Yellow Slice (2021) and SAP Ariba (2022) as a User Experience Design Intern for two and five months respectively.
Yellow Slice
Tax Calendar &
Task Management Tool
User Experience Design Intern, Jun-Jul'21
Project Brief
Interactive calendar that will capture the due dates under income tax and GST laws and send regular notifications to the user with respect to the upcoming compliances and tasks.
Workflow Management which will let users in creating tasks / events or assigning tasks to a specific user and tracking of date of completion of such tasks and events.
Team:
Two designers (UX Lead & Intern)
Process Followed
Soak
Proof
Business Requirement Document, Sprint Workshop, Competitive Analysis
Think
Creating Personas & Use Case Scenarios, Task flows, Feature list, sitemap
Execute
User Testing on some of the employees of the client company
Navigation flows, testing and making wireframes and Visual Design & UI
What did we do?
Due to NDA, can't showcase the whole project, but the process and brief of the requirements of project would be mentioned in brief below
The project, titled "Tax Calendar and Workflow Management Application," aimed to address the challenge faced by Tax portfolio users in keeping up with compliance deadlines and regulatory changes. The solution involved the development of a Tax Calendar application with task management features.
The project followed a structured process as shown above with the phases and methodologies used during designing.
Keeping in mind the process followed by the studio, we started with building a requirement document, conducted a sprint workshop for two days to understand the need and pain-points if any and also further on looked at the competitors of the client.
Based on the discovery we created personas, use case scenarios to ensure all scenarios are taken under consideration. Further feature list was made based on our discovery and were categorised through MoSCoW Analysis. - Task flows were designer in detail which would help the client as well as the developers understand all the elements, actions and data exchange at every stage. We can plan our experience with steps and arrangement during wire-framing. - Sitemaps were made to understand each components on a page and how the pages were linked on the application making it easier for the client and the developer to understand.
Further we conducted A/B testing on the emplyoees of the client to understand which experience designs were preferred and could use it at ease. - Based on the findings, we designed the flows and built screens for the same. The same process was followed for both the application and website.
Final Note
The learnings which I had from college has helped me while I was completing my tasks during my internship. The process followed by the studio was similar to what I had been following in the college which made it easier to work on the deliverables.
First hand experience helped me understand how detailing is required in every deliverable when it has to be sent to the client. Visuals help clients understand the deliverables easier. I learnt how it’s important that the visuals made in each deliverable are clear and easier for any one to understand.
There were challenges during the course of internship. I was working on an application whose target audience was above the age of 35. Comfort and requirements according to client and meeting up to them was new but exciting. The entire experience has made my communication, management and presentation as well as time management skills better.
SAP Ariba
Supplier 360 - Digital Experience for Buyers and Suppliers in a B2B scenario
User Experience Design Intern, Jan-Jun'22
Project Brief
Re-Design the existing platform to a comprehensive experience between buyers and suppliers in a B2B scenario to enable an effective next gen procurement channel.
Team: Three designers (UX Managar, Sr.UX Lead & Intern)
Process Followed
What did we do?
Due to NDA, can't showcase the whole project, but the process and brief of the requirements of project would be mentioned in brief below
It was vital for me to understand the organisation as well as the domain. To attain the same my initial step was to read and understand about the domain before jumping into the process. Once required kedge was attainted, we started with user workshops to discover the pain-points.
Since we were looking at re-designing the system, we conducted a heuristic analysis. We further looked at competitors (Direct & Indirect) to understand functioning and features used across in the market. We further built personas, user journey maps for each persona to understand their requirement and pain-point at each step of the flow.
After defining the problem and the problem statement, we further moved on to build “How might we’s’” which going ahead helped us for our ideation process. We conducted a Crazy 8 Session amongst the team to get in more ideas apart from the designers working on the project to ensure no bias.
SAP has a defined design system, considering that we started on our Information Architecture and further started building on wireframes. We then following our SAP Design system designed the frames/screen. There was a time-crunch, so we quickly conducted a heuristic evaluation through a expert to ensure the designs were usable and accessible.
Final Note
There has been a lot of learning, as this was a first time experience with the domain as well as a corporate company. The process and system they work came as a new learning to me as things were very organized, and we had to meet with out timelines.
Being a domain which is out of my comfort zone, adapting to it and understanding was a challenge, but at the same time there was a huge box of learnings.
You often think your ideas could be implemented easily, working in an industrial atmosphere gives you a reality check on how much of work is required in building a feature, even the smallest of all.
Planning and mapping down priorities and making sure you live up to it was something which I learnt through.